At Cereza Dulce, we strive to ensure your complete satisfaction with every purchase. If for any reason you’re not entirely happy with your order, we offer hassle-free returns and exchanges within 14 days of delivery.
Returns Guidelines:
- All returned items must be unworn, undamaged, and in their original condition, with all tags and packaging intact.
- Intimate garments, including underwear, are final sale and cannot be returned or exchanged due to hygiene reasons.
- We reserve the right to refuse returns that do not meet these criteria or are not in sellable condition.
Exchanges:
If you need to exchange an item for a different size or color, please contact our customer service team at info@cerezadulce.co.uk. We’ll assist you in processing your exchange promptly.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team at info@cerezadulce.co.uk to request a return authorization.
- Once approved, securely package your item(s) and include a copy of your order confirmation or packing slip.
- For a return address, please contact us at info@cerezadulce.co.uk
- Please note that return shipping costs are the responsibility of the sender.
Refunds:
Once we receive your returned items and verify their condition, we will process your refund within 2-4 business days. Refunds will be issued to the original form of payment, excluding any shipping charges.
Additional Information:
- We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.
- All sale items are final sale and cannot be returned or exchanged.
- If you have any questions or concerns about our return policy, please don’t hesitate to contact us at info@cerezadulce.co.uk.
Thank you for choosing Cereza Dulce. We appreciate your business and are committed to providing exceptional customer service.